Supply Chain Management
Using i2's SCM software we design and implement SCM solutions that expand and extend our clients' supplier relationship network, strengthen supply chain management and enable end-to-end process execution.
Key features of our SCM Solution:
- Intelligent decision-making support and execution capabilities
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Simulation analysis that helps customers decide the best locations for setting up branch networks and deploying production facilities
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Tools to implement customer order, sourcing, manufacturing, inventory control, logistics and distribution processes
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Implementation evaluation tools to track supply chain operations and decrease response times to changing market demands
- Dynamic management within and across companies on the supply chain network
Service Channel Management
From business perspective, the customer service system of electronic products manufacturers is mainly classified into the following services: service channel operation management business and spare parts logistics operation management business. Therefore, specifically, the information product solutions include spare parts management, maintenance service station management, logistics management, service process management, customer information management and service effect monitoring management, and based on which, realize refined and integrated management on the customer service system.
Customer Orientation
Litsoft mainly customize and develop highly flexible and operable customer service-related series comprehensive information products for customer service system of the electronic products manufacturers.
Main modules
- Service Process Management System
- Service Channel Quality monitoring System
- Service Channel Appraisal and Settlement
- Spare Parts Order Management System of Maintenance Station
- Spare Parts Distribution Management Website
- Spare Parts Financial Management System
- Customer Relationship Management System (Siebel Systems)
Related system function
- Business Activity Management
- Order Management
- Inventory Management
- Asset Management
- Venture Capital Management
- Price Management
- Service Channel Management
- Delivery Order Management
- Service Product Management
Related technologies
- Siebel Tools configuration and development technology
- EIM and HTTP integrated technology
- Workflow customization and development technology
- Component service invoking and management
- E-Script development technology
Function module application of Siebel system in the customer service system
Logical Architecture Diagram of Siebel System
Object Structure of Siebel System
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